<aside> 💡 Channel.io provides a convenient experience that allows you to start a chat right from the site without a separate login or registration. Because of this, even if you are not a member, you can browse products and inquire through chat. However, if a user who was a non-member decides to log in as a member, what will happen to the data of the non-member?

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Records of non-member status should be unified into member information after logging in.

Records of non-member status should be unified into member information after logging in.

There are two important things we need to consider:

1. Users with the same contact information should be identified so that they are not stored separately as non-members and members.
2. When users become members after logging in to their accounts, the previous chat history of anonymous users or leads should be unified to the member’s account.

For this, Channel.io has a strong unification technology that unifies two users into the same member if there is a reasonable basis.

✔️Contents

Unification

Priority of information being unified

Automatic unification (when channel.io is booted)

Manual unification (by manager or developer’s action)

What is the delayed unification status?

FAQ

Unification

Unification is a function to unify anonymous users or leads into existing members.