<aside> đź’ˇ Chat Automation Rules Chat Automation rules are a powerful yet basic tool. It allows you to automatically process new user chats according to your preset settings. This feature drastically reduces the resources required for simple and repetitive tasks.
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✔️Contents
Most common automation examples
Chat automation rules settings
80% of work CS departments face are simple repetitive inquiries. Our Chat Automation Rules gives you the ability to handle such tasks easily and effectively, while providing a robust customer consultation experience.
Example 1
Customized Operator assignments and tags based on conversation contents
Identify customers with keyword search, assign operators automatically based on such keywords, and categorize those interactions through tags.
Refund Inquiries
Q: I applied for a refund but the purchase was not updated on my card
→ “Shipping/Refund” automatically sets the customer tag
→ Delivery inquiry “Automatically assigns delivery specialist”