English

Temporary restriction on sending SMS

Dear valued customer,

We hope this email finds you well.

After detecting a number of activities resembling a phishing campaign, we’ve temporarily disabled the SMS texting feature in certain countries, including the United States and Canada.

We understand that the SMS texting feature is essential for many of our customers, and we’d like to apologize for the inconvenience. We will proceed to restore the service and enhance overall security as soon as possible.

(Please see below for more information)

Issue History

Upcoming Plan

<aside> 📌 Please note that :

Although Channel.io detected the fraudulent activities, we were unable to clearly inform you in advance about the limitations of our features, while updating our security. We sincerely apologize for any inconvenience this may have caused.